On this page, you will find answers to frequently asked questions as well as helpful guides for using our software products.
The content is designed to help you use features efficiently and carry out workflows reliably.
skeen
Device
How do I start my device?
What are the system requirements to run skeen and Hub?
Specific system requirements are detailed in the relevant skeen and Hub user manuals.
→ Link
What languages does skeen support?
The skeen app is available in multiple languages to meet the needs of our global users.
The interface language can be customized according to your preferences. The user manual is also available in several languages.
My skeen doesn’t recognize the lens.
Remove the lens, clean it, clean the contacts and re-attach it ensuring it fits properly.
How to attach the lens.
Take care of the pins, ensure the lens fits properly and does not move.
First Steps
How to register my device.
This tutorial shows you
How to register my device / How to get the QR code / How to use my voucher
Managing Patients
How to create a patient.
What are anonymous or complete patients?
How to filter / search patients.
Gallery Overview
How the gallery works.
Search gallery by patient.
Settings Overview
I’ve registered on Hub but not got my confirmation email.
Check your spam folder!
What to do if my skeen is in screening mode?
- Check your subscription is valid
- Make sure the skeen device is charged.
- Open the ‘Settings’ and select ‘Synchronization’ (Leave the device open)
- Use a PC and log in to hub.fotofinder.de/settings/devices (Settings -> My Devices) and unlink the skeen device (the trashcan symbol). Confirm the unlink.
- In the Top Right Click on ‘+ Add new device’ (a QR code will appear)
- After unlinking the device, on the skeen device open ‘Settings -> Synchronization’ and try to login again.
- Select sign in with QR code and scan the displayed QR code
How to update my software.
How do I synchronize my device?
How do I change the resolution?
What is online vs offline mode?
How to set Date & Time.
How to set the Wi-Fi connection.
What if I have a connection problem?
What if my skeen doesn’t connect properly?
Can I secure the access to my skeen.
Core Workflow
What is the Dermoscopic image first approach?
What is the Clinical Image first approach?
How to do a follow-up.
FotoFinder Hub
First Steps
How to register.
How to subscribe and where to find my Subscriptions.
How to use a Voucher.
What are Credits.
Where to find my Invoices.
How to Log out.
How to change my Password.
How to set up two-factor authentication.
How to turn the Second Opinion notifications on/off.
How to cancel your subscription.
Settings
How to Set up and Edit my Account.
How to set up and edit My Clinic.
How to Add/Edit Users to My Clinic.
How to Add or Manage My Devices.
What to do if all browsers are used.
What to do if no more free devices available.